AI job risk: Tech

Will AI replace IT support technicians?

Our AI risk score for IT support technicians is 55 out of 100: medium risk.

55

Medium risk

The verdict

Expect a large share of the tasks to be automated in the next 5 to 10 years, with fewer people doing more.

What AI already does

AI help desks reset passwords, fix common issues and write tickets.

What stays human

Hardware, networks, on-site fixes and frustrated users.

What to learn next

Cloud, networking, cybersecurity certifications.

Check your own version of this job

Other tech jobs

Safer moves from IT support technicians: cybersecurity analysts (30).

All 89 jobs · Jobs safe from AI · Jobs AI will replace

Sources: World Economic Forum, Future of Jobs Report 2025; IMF, "Gen-AI: Artificial Intelligence and the Future of Work" (2024); ILO, "Generative AI and Jobs" (2023, updated 2025); Eloundou et al., "GPTs are GPTs" (2023); Frey and Osborne, "The Future of Employment" (2013). Scores are RoboDoom's own estimates, see how we score.

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RoboDoom is for information and entertainment. Job risk scores are our own estimates from published research on AI task exposure, not predictions about any person or employer. Full disclaimer